The City of Milton's Meter Department is solely responsible for reading gas and water meters to determine the customer's usage for each month of the year. The readings are given to the billing office, which in turn provides the customer with a utility bill for each month.
Meter Readers read approximately 5,000 gas meters and 6,000 water meters inside and outside the city limits in four billing cycles each month.
Customers often have questions about their reading estimates. Although reading accuracy is a priority, errors can occur.
Meter readers have a specific time frame to read each route of customers. When they encounter any of the above problems, it slows the process of reading meters on a specific route. Customers can help by keeping meters easily accessible.